MACAU, China – Even as Baha Mar tackles major business deals and other high end concerns, company officials said the service aspect of the $3.5 billion resort will also be of paramount importance and an experience for tourists.
At a press conference to announce Global Gaming Asset Management (GGAM) as the resort’s new casino partner, Bah Mar Chairman and Chief Execute Officer Sarkis Izmirlian said in businesses like his, workers ought to have a service mentality.
“You can’t train someone to have the service mentality,” he said. “Unfortunately for us we are a small country and it’s hard to find people with that service mentality.
Mr. Izmirlian said in order for Baha Mar to be a success it has to hire the best in the industry, but noted that for a long time The Bahamas has gotten some negative feedback on some how some hotel workers treats guests.
The Baha Mar CEO added that should one person in the industry fail, the the entire country is to be blamed.
“The first thing you gave to do is select those with a service mentality and then you train then, he added. “Because its very difficult to go train someone to have it.
“I think a lot of the things we are planning to do will change people’s minds and they can make a lot of money in this field.”
Global Gaming asset Management (GGAM) CEO Bill Weidner added that even though he’s now in the gaming indsustry, he to has worked in the hospitality industry a strong relationship between employer and employee must be present.
“The key to anything is that the employee have to feel like the employer cares about them, he explained. “If the people believe in us and they believe in the customer we have to then figure out how to subtract cares from our people.
“If a child gets thrown out of school, or they cut their finger and needs a band-aid, or they need prescription drug for one of their children. We need to figure out how to provide care for our workers because the only thing we want them to care about is the customer in front of them.”
He added that the most important aspect is ensuring that the employees know that the company they work for backs them.
