Categorized | Business, National News

REVOICE Gets Upgrade

Cable Bahamas has invested more than $3 million over the last year in a new Metaswitch phone switch and software that will enable new features for the more than 26,000 REVOICE subscribers and pave the way for cellular services.

“We’ve seen tremendous success with REVOICE,” Cable Bahamas Head of Marketing David Burrows said in a release issued this week.

“And although we are nowhere near capacity, we know that we must continue our core strategy of exceeding the increasing expectations of our subscribers. The upgrade supports the integration of multiple voice services, and will enable the company to combine landline and future mobile services. We are putting in place the key infrastructure that will lay the foundation for the future, so that we will be ready to deliver a unified solution for home, business and mobile phone customers.”

REVOICE home and business phone subscribers can look forward to enhancements and expanded capabilities to their existing REVOICE services in the near future, as a planned upgrade to the service takes place on Sunday.

Cable Bahamas’ REVOICE subscribers will see short periods of interruption in their service between midnight and 6:00 a.m. Sunday as the new switch comes online and they are transferred over.

The company said that the overwhelming majority of REVOICE subscribers would not notice the interruption on Sunday morning when the upgrade takes place.

After the upgrade is complete, a new password will need to be set the first time the new voicemail box is accessed (dial *123).

REVOICE subscribers will then be guided through simple menus to help customise the new voice mail box and old voicemail’s will be lost due to the transition to the new system.

The entire process is expected to be complete no later than 6:00 a.m. Sunday.

Should any subscribers find their service has not been restored by that time, they are encouraged to do a power reset of their EMTA/phone box, by removing the battery and then disconnecting the unit from the power. After waiting 30 seconds, the battery can be replaced and the unit plugged back into the wall outlet. Service should then be fully restored.

Neither REVTV cable TV service nor REVON broadband Internet services will be affected during this time.

Throughout the evening, customer support e-mail will be actively monitored to assist anyone with a problem.
Subscribers can write to or for assistance between midnight and 6:00 a.m. Sunday.

Cable Bahamas has been testing the new phone switch and software for several months with tremendous success.

“We have seen that this new platform is a great step forward in telephone service for our country,” Mr. Burrows said.

“We are so pleased to be ahead of the game as we anticipate and respond to the growing needs of our home and business phone customers for today and the future.”

Updates about the upgrade will be posted on Cable Bahamas’ Facebook page at and via their Twitter feed @cablebahamas.

Written by Jones Bahamas

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