Bahamas Waste teamed up with The Bahamas Chamber of Commerce to offer training sessions on customer service for their staff.

The sessions focused on three key themes: Understanding what customer service is, the importance of attitude in customer service and the various types of customers.

“The level of participation is high,” the Bahamas Chamber’s training facilitator Keshelle Davis said. “Each group is unique and I have enjoyed working with every one of them.”

Davis explained each session began with an extremely engaging activity called the ABC’s of customer service that brings out strong discussion and many interesting perspectives.

The ABC’s of Customer Service helps participants to understand, appreciate and dissect what customer service really is and the benefits of excellent customer service.

The training session also stresses the importance of attitude when it comes to customer service, which is facilitated through a quiz entitled ‘How positive is your attitude?’ Davis added that when it comes to attitude, “personal responsibility comes first – regardless of skills, environment and challenges they may face.”

Davis complimented those who participated in the training session by saying, “In my years of training and development, the Bahamas Waste team will remain as one of my most memorable training groups. The genuine enthusiasm and energy from each session was truly remarkable and it made my job easy, enjoyable and the learning fun. I can also confidently say that there are many gems employed at Bahamas Waste who are commitment to their work and have an unbelievably positive attitude toward their jobs and serving their customers.”

Bahamas Waste will look to continue these training session as many of the participants have asked for additional training. In total the team spent eight Saturdays on the course and all graduated with a certificate.

“I’m very pleased that my staff has participated in these training sessions,” noted Managing Director Francisco de Cardenas. “These sessions will go a long way in improving our services for all of customers, both current and future clients.”