Officials are looking to change the public’s perception of the Ministry of Social Services.

This  comes  as bad attitudes and poor customer service are the two labels that have been slapped on social service workers; a serious source of concern that begs the need for change.

Social Services Minister Frankie Campbell on the sidelines of the Ministry of Social Service’s annual church service at St. Barnabas Anglican church yesterday morning said  that plans have been put in place to up the sensitization.

“We have sought to put in place programs of sensitization and programs that will afford our staff an opportunity to refresh themselves, to rejuvenate and to have this empathetic spirit that is necessary. 

“This  church service is one of those things that we’re doing. If you look at our theme, transforming for the journey in 2019 and beyond, and you think of transformation, we’re talking about that internal transformation that will result in greater productivity and service to our clients,” he said. 

According to the minister, the new measures have led to notable improvements.

“Yes, I have actually had some reports from clients of improvements that they have observed, people have commended the various centers that have improved and I’m satisfied that it is going to be ongoing,” Mr. Campbell said.   

Also attending this morning church service was Acting Prime Minister Peter Turnquest  who encouraged all to accept the challenge of making the necessary improvements.