The Bahamas Telecommunications Company’s (BTC) malfunctioning network has been fully restored, according to officials, following a mass disruption in service on Monday.

In fact, officials reported yesterday that telephone services were fully restored less than 24-hours after the system failed.

“Our engineers and technicians worked around the clock to mount a massive campaign getting all systems back up and running,” said BTC CEO Geoff Houston in a statement issued yesterday.

“We are very pleased to advise that, thanks to their hard work and dedication, the mobile network was stable and all systems were back on track by 4:00 p.m. Tuesday with only one small trouble area.”

That spot, he said, was experiencing intermittent interference in calls from a land line to a mobile number.

Mr. Houston said software experts were expected to resolve that challenge shortly.

The system failure that had left businesses, the government and private customers without landline, cell or data services happened the same day Prime Minister Perry Christie met with BTC majority shareholder Cable & Wireless Communications (CWC) CEO Tony Rice.

Monday’s massive system failure was triggered by a power cut at its Poinciana Drive facility, which serves as the company’s main operations hub, officials said.

BTC executives said they are leaving no stone unturned in investigating the cause of the failure of its back-up operating systems that should have kicked in following the power cut.

The mass outage disabled business and residential fixed lines, mobile phones and data service.

However, much of the service was restored by the close of business on Monday, officials said.

As soon as data service was restored, BTC invited customers to log any complaints or needs for service on Facebook or to call into its call centre.

The company also reported that its Facebook site, which hosts some 75,000 friends and fans, was active day and night with the call centre reporting the highest volume of calls in its history.
“The call centre experienced triple the normal volume of calls today and we made an attempt to deal with every single one of them individually,” said BTC Vice President, Brand & Channels, Marlon Johnson.

BTC said a separate issue that affected customers in Abaco yesterday morning had also been resolved and service was restored to the northern islands.

Officials said the network malfunction is still under active investigations, according to officials who said the company’s engineers and technicians successfully completed repairs less than 24-hours after the system failed.